![]() ![]() If you still need support, please head to Online Banking. We also suggest you contact the payment handler (such as PayPal), if appropriate. How do I dispute a virtual card transaction? The fastest way to resolve a suspicious transaction is to contact the merchant directly.Just tap ‘All Cards’ in the top right corner and select the card you wish to cancel. You can also cancel virtual cards in the Card tab in the app. ![]() Tap ‘Manage Space’ and then ‘Delete virtual card’. How do I delete a virtual card? Go to Spaces, then choose the Space connected to the virtual card you wish to cancel.Virtual cards aren’t currently available for joint accounts, or for business accounts. Does it cost money to have a virtual card? It’s totally free to create and have virtual cards with our personal current account.How many virtual cards can I have? You can have up to five active virtual cards at any one time, and create up to five new virtual cards every week.Paying subscriptions from a Space helps you spot price fluctuations more easily too - since the payments aren’t buried in your main transactions feed. Add a virtual card to your Bills Space to pay subscriptions - such as Netflix and Amazon Prime - from your Bills Space too.Īll you’ll need to do is update your card details with the merchant. Use Bills Manager to pay Direct Debits and standing orders from a Space. Remember, your money is guaranteed up to £85,000 by the FSCS, and that includes money in a Saving Space. You can also delete or lock your virtual card once it’s been used - even more reassurance your money is safe. Try our budget planner to better manage your money.īuying from a website you’ve not used before, or making a payment over the phone? Use a virtual card - the details are only linked to the money in your Space, and not your main balance. It’s ideal for holidays, retail therapy, a night out or, well, anything you can think of really. When the budget is used up, your virtual card will decline (until you top the Space up) instead of dipping into your main balance. One look at your Space shows what you’ve spent, and what’s left. Set money aside in a ‘DIY’ Space, and use your virtual card every time you buy materials. Need to stick to a budget? Let’s say you’re making home improvements.
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